Sales Policy

Effective Date: February 6, 2025

By placing an order through KeyAliTech, you agree to the following Sales Terms and Conditions. These terms outline the conditions under which we sell and deliver products to you. Please review the following guidelines carefully before making a purchase:

1. Order Acceptance

  • Order Confirmation: When you place an order on our website, you will receive an order confirmation email. This email confirms that we have received your order, but it does not guarantee acceptance. Your order is subject to our approval, which we will confirm once your order is processed.
  • Right to Refuse or Cancel Orders: We reserve the right to refuse or cancel any order at any time, for reasons such as product unavailability, errors in pricing, or suspicion of fraudulent activity. If your order is canceled, you will receive a full refund to your original payment method.

2. Product Availability

  • Inventory Management: While we strive to maintain accurate product availability on our website, there may be instances where products are out of stock or unavailable due to high demand or other circumstances. We will notify you if an item is out of stock and provide options for either a refund or a backorder.
  • Pre-Orders: For items listed as pre-order, the expected shipping dates are provided on the product page. Pre-order items are not subject to the same availability status as regular stock items and will be shipped once available.

3. Pricing and Payment

  • Pricing: All prices are listed in USD and are subject to change without notice. The final price you pay for an item is the price shown at checkout, including any applicable taxes and shipping fees.
  • Payment Methods: We accept a variety of payment methods, including major credit cards, debit cards, and online payment services. Payment is due at the time of order placement.
  • Sales Tax: Sales tax will be applied to your order based on the shipping address. The applicable tax rate will be shown at checkout.

4. Shipping and Delivery

  • Shipping Methods: We offer several shipping options, including standard and expedited shipping, which will be displayed at checkout. Delivery times are estimated based on the shipping method chosen.
  • Shipping Costs: Shipping fees are calculated based on the shipping method and the destination address. Any shipping charges will be clearly shown during checkout.
  • Delivery Issues: While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our control, including weather, carrier issues, or customs delays. If your package is delayed, please contact our customer support team for assistance.

5. Order Cancellations

  • Before Shipping: You can cancel your order before it has been shipped by contacting our customer service team. If your order is canceled prior to shipping, you will receive a full refund.
  • After Shipping: Once your order has been shipped, it cannot be canceled. However, you may return the item in accordance with our Refund and Returns Policy for a full refund or exchange.

6. Risk of Loss

  • Responsibility for Goods: The risk of loss or damage to the products passes to you when the item is delivered to the shipping address. If your order is damaged or lost during delivery, you must file a claim with the carrier. We will assist you in processing any claims for lost or damaged goods.

7. Returns and Refunds

  • Return Process: If you are not satisfied with your purchase, we offer a return process outlined in our Refund and Returns Policy. Items must be returned in accordance with our policy for a full refund or exchange.
  • Non-Returnable Items: Please note that certain items, such as opened or used products, clearance items, or personalized products, may not be eligible for return.

8. Warranty

  • Product Warranty: KeyAliTech products come with a manufacturer’s warranty that covers defects in materials or workmanship. If your product is found to be defective, please contact us for assistance with a warranty claim.
  • Exclusions: Our warranty does not cover damage caused by misuse, accidents, or unauthorized repairs.

9. Limitation of Liability

  • Disclaimer of Liability: In no event shall KeyAliTech be liable for any indirect, incidental, special, or consequential damages arising from your purchase or use of our products, including but not limited to, lost profits, lost data, or damages to property.
  • Maximum Liability: Our liability for any claim related to your purchase is limited to the amount paid for the product that is the subject of the claim.

10. Customer Support

If you have any questions or concerns about our products, services, or policies, please do not hesitate to contact our customer service team: