Delivery Policy

Effective Date: February 6, 2025

At KeyAliTech, we strive to provide timely and reliable delivery for all your orders. This Delivery Policy outlines the shipping methods, delivery times, and conditions for the products purchased from our website. Please review this policy carefully to ensure a smooth delivery experience.

1. Shipping Methods

We offer several shipping options to cater to your needs. The available shipping methods and corresponding delivery times will be displayed during the checkout process based on your shipping address.

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • Express Shipping: Next-day delivery (available in certain locations).
  • International Shipping: Delivery times vary depending on the destination country. Typically, international orders are delivered within 7-15 business days.

Shipping costs are calculated at checkout based on your location and the selected shipping method. Shipping fees will be clearly displayed before you confirm your order.

2. Order Processing Time

Once your order is placed, we will process it within 1-2 business days. Orders are typically processed on weekdays (Monday to Friday), excluding holidays. After processing, your order will be handed over to the shipping carrier for delivery.

  • Processing time for orders: 1-2 business days
  • Processing time for back-ordered or out-of-stock items: Varies depending on product availability

3. Delivery Timeframes

  • Domestic Deliveries (Within the U.S.): Estimated delivery time for standard shipping is 5-7 business days. Expedited and express options will have faster delivery times, as stated above.
  • International Deliveries: International orders are subject to customs procedures and may take 7-15 business days. Delivery times may vary depending on the country of destination and local postal services.
  • Shipping Delays: While we strive for timely delivery, please note that shipping times may be affected by factors outside of our control, such as weather conditions, natural disasters, and holiday seasons. We will notify you of any significant delays that may affect your order.

4. Shipping Costs

Shipping costs are calculated based on the weight of the items, the destination address, and the selected shipping method. You will be able to review the shipping costs during checkout before confirming your purchase.

We may offer promotional shipping rates or free shipping on selected orders or products. Any such offers will be clearly communicated on our website.

5. Shipping Restrictions

  • P.O. Box Addresses: We do not currently ship to P.O. Box addresses. Please provide a physical address for delivery.
  • International Shipping Restrictions: Some countries may have import restrictions or regulations that prevent us from shipping certain products. If there is an issue with your international order, we will contact you to discuss alternative options.
  • Shipping to Remote Locations: Some remote locations may have longer delivery times or higher shipping fees. We will notify you if there are any issues with shipping to your location.

6. Delivery Confirmation and Tracking

Once your order has shipped, you will receive a tracking number to monitor the status of your delivery. You can track your order on the shipping carrier’s website or through our online order tracking page.

  • Tracking Information: Your tracking number will be sent to the email address provided during checkout once your order is dispatched.
  • Delivery Confirmation: Once your order is delivered, you may be required to sign for the package as proof of delivery. If the package is left at your doorstep, it will be considered delivered at that time.

7. Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. KeyAliTech is not responsible for delays or misdeliveries caused by incorrect or incomplete address information. If there is an issue with your address, please contact us immediately to make changes before the order is shipped.

8. Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact our customer service team. We will work with the shipping carrier to investigate the situation and find a solution. In the case of a verified lost package, we will issue a refund or replacement, depending on the circumstances.
  • Damaged Packages: If your order arrives damaged, please contact us within 7 days of receiving the package. We may request photos of the damage to process a return, replacement, or refund.

9. Returns and Exchanges

If you wish to return or exchange a product, please refer to our Refund and Returns Policy. You are responsible for the cost of return shipping unless the item is defective or damaged upon arrival. Products must be returned in their original condition and packaging to qualify for a return or exchange.

10. Contact Us

If you have any questions about our delivery services or if you experience any issues with shipping or delivery, please contact us: