Payment Policy

Effective Date: February 6, 2025

At KeyAliTech, we strive to make your shopping experience seamless and secure. This Payment Policy outlines the methods of payment we accept, the process of handling payments, and your responsibilities when making a purchase on our website.

1. Accepted Payment Methods

We accept a variety of payment methods to ensure a convenient shopping experience. These include:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards: Any card issued by a financial institution with the Visa or MasterCard logo
  • PayPal: A secure and trusted third-party payment gateway
  • Other Payment Methods: We may occasionally offer additional payment methods such as Apple Pay or Google Pay, depending on your location and the payment options available.

Payments are processed securely through encrypted systems to ensure your payment details are protected.

2. Payment Processing

  • Order Placement: When you place an order on our website, you will be required to provide payment information. Your payment will not be processed until you complete the checkout process, and we receive the authorization to charge your payment method.
  • Authorization and Charges: After submitting your payment, we will authorize your card or payment method to verify that the funds are available. The charge will be made to your account only after the order has been processed and shipped. If there are any issues with your payment, we will notify you immediately.
  • Payment Declines: If your payment is declined by your bank or payment provider, your order will not be processed. You may choose to provide an alternative payment method or contact your bank for assistance.

3. Billing Information

When you make a purchase, you must provide accurate billing information, including:

  • Full Name
  • Billing Address
  • Payment Method Details (such as credit/debit card number, expiration date, and CVV)

If the billing address provided does not match the address on file with your bank or payment provider, the payment may be declined. Please ensure all information is accurate to avoid any delays in processing your order.

4. Currency

All transactions are processed in US Dollars (USD). If you are purchasing from outside the United States, the total amount you pay may be subject to foreign exchange rates or currency conversion fees imposed by your bank or payment provider.

5. Taxes and Fees

  • Sales Tax: Depending on your location, sales tax may be applied to your order at checkout. The applicable tax will be calculated based on your shipping address and will be displayed before you complete your purchase.
  • Transaction Fees: KeyAliTech does not charge additional transaction fees for using any of our accepted payment methods. However, your payment provider or bank may charge fees depending on the method you choose to pay.

6. Payment Security

At KeyAliTech, we take your security seriously. We use industry-standard encryption technology (SSL) to protect all personal and payment information submitted on our website. Our payment gateway partners also follow stringent security protocols to ensure that your data remains secure during the transaction process.

7. Order Cancellation and Refunds

  • Order Cancellation: Once your payment is processed and the order is confirmed, we begin preparing your shipment. Orders can be canceled before shipment. After shipment, the order cannot be canceled but can be returned under our Refund and Returns Policy.
  • Refunds: If a refund is requested, the amount will be credited to the original payment method used for the purchase. Refund processing times may vary depending on your payment provider.

8. Payment Disputes

If you believe there is an issue with your payment or your order, please contact our customer support team at support@keyalitech.com or (917) 208-4154. We will investigate any discrepancies and work to resolve the issue in a timely manner.

9. Changes to Payment Policy

We reserve the right to update or modify this Payment Policy at any time. Any changes will be posted on this page, and the updated version will take effect immediately upon posting. Please review this policy periodically to stay informed of any changes.